On Friday 12th June, we brought together a small group of customers for an open and honest conversation about dAIsy, our new energy management application. The aim was simple: to listen, learn, and make sure dAIsy continues to evolve in a way that truly supports our customers’ needs.
With representatives from local councils, higher education, and the wider public sector joining us, it was a great mix of perspectives and experiences. It was really valuable to hear how people are working day-to-day and where we can make things easier.
During the discussion, we explored some of the key priorities for our users. A few consistent themes came through – particularly around usability, navigation, reporting, data integrity, automation, and integration.
Customers were clear on what they’d like to see from the next generation of energy management:
- Automated data feeds, updates, and validation checks
- Integrated reporting and analytics within the system
- Real-time alerts and proactive insights
- Simpler, more intuitive user experiences
- A single, unified platform that reduces reliance on external tools
As we look ahead to dAIsy going live, we also talked through how SystemLink’s well-established five-phase implementation process will be adapted to support both new and existing customers as they transition. Building trust and confidence will be important, particularly when it comes to:
- Clear and transparent migration plans
- Confidence in data integrity throughout the transition
- Access to a sandbox environment so customers can explore and test before go-live
When asked what success would look like after adopting dAIsy, customers painted a really encouraging picture:
- Less manual effort and fewer workarounds
- High-quality, reliable data with built-in alerts
- Clear, engaging dashboards that support better decision-making
- Widespread adoption across teams – not just core users
- A fully integrated system that simplifies everyday workflows
“Today’s session reinforced the importance of engaging customers early and often. Their insights are already shaping how we prioritise dAIsy‘s development.”
Laura Eyles, Senior Customer Success Manager
dAIsy is still evolving, but with this level of collaboration, we’re confident it’s heading in exactly the right direction – and it’s exciting to have our customers sharing that journey with us!
