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SystemsLink Staff Spotlight: Customer Success Manager

The next person to feature in our Staff Spotlight Series is a new addition to the SystemsLink team – Devon Cottam.

Devon has worked for the Group for over four years but recently moved into our business and the role of Customer Success Manager, to support looking after our clients’ portfolios.

As the business has grown from strength to strength, it’s important to us that customers are getting the very most out of their software and are happy with the solutions and services we’re providing.

Carry on reading to learn more about Devon’s experience in the energy industry and her role…


A summary of your main responsibilities

I am responsible for ensuring the satisfaction, retention, and growth of our clients, as well as creating and delivering engaging content and campaigns to showcase our products and services.

How long have you worked for SystemsLink?

I’ve been with SystemsLink for two months now but worked in the energy industry and for the Group for 4.5 years. I was responsible for facilitating the smooth running of our offices, greeting visitors, answering a high-volume of incoming phone calls and responding to both internal and external service requests.

I also coordinated appointments and meetings and managing staff calendars and schedules, in addition to purchasing office supplies and equipment and reviewing, updating, and implementing health and safety policies and procedures.

I’m enjoying utilising my extensive organisational and interpersonal skills now for SystemsLink.

What inspired you to pursue the career you have today?

I’ve always enjoyed working with people and being client facing. I think I’m a warm, open, and friendly person and I get a great sense of satisfaction using my communication skills and knowledge to offer the best possible service.

What’s the best career lesson you’ve learned so far?

Be adaptable. You don’t know what tomorrow will bring.

What do you like most about your job?

I like how we can make a positive difference; from a simple chat with a client or showing them something the system can do which makes their job easier or by facilitating some bespoke training with our experts to enhance their knowledge.

And finally, if you could have a superpower, what would it be?

Without a doubt it would have to be teleportation. I would start the day by watching the sunrise over Mount Fuji, spend the afternoon snorkeling in Bora Bora and end the day by watching the Northern Lights in Iceland.

Thank you Devon for taking the time in your new role to sit down and share some insights into what it means to be a Customer Success Manager.

You’ve already made a fantastic impact supporting our clients and their software, and we look forward to seeing what else the future brings for you!

If you are a customer of ours and you’ve got a question about any of our systems, or a challenge in your job that you think the software could help you overcome, feel free to contact Devon directly and she’d be more than happy to help.

Email: devon.cottam@systems-link.com

Call: 01234 988 855

Connect on LinkedIn: https://www.linkedin.com/in/devon-cottam-5791a077/

Stay tuned for another instalment in SystemsLink’s Staff Spotlight series.


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