Our Service Delivery ensures quick resolutions for support tickets through an online portal, managed by a skilled team, alongside quarterly updates, release notes, and optional premium support.
Requesting support
So, you’re all set. But now there’s a niggle. This could be anything! A reporting hiccup, needing some cordial advice or just an earnest wish for a new functionality.
That’s ok, we all need help from time to time! Whatever you need, you can request it at any time through our online portal.
This doesn’t mean you’ll be handed over to a robot, though! Our ITIL-proficient Service Delivery team is here to pick up, respond and manage your ticket through to completion.
How can a portal help me, anyway?
- Most new tickets are resolved upon receipt! But that’s not always possible in the case of new developments and training requests. But it’ll work out – we promise!
- We’re on it. In all cases, Service Delivery is governed by our standard Service Level Agreement. This means a timely acknowledgement and resolution when you submit a ticket.
- Software updates – at least quarterly! If you are a hosted client, these updates are installed automatically. If you’re not, you can access the latest version through our portal!
- Get your release notes here! Our Service Delivery Managers are on hand to help you with any questions
Do you need more?
Our premium-level Service Level Agreement offers further means to alleviate your troubles, such as extended hours of support.
Ask Farron
Farron is our Service Delivery Director at SystemsLink. So any questions you may have about the portal, the latest software updates or upcoming new developments, just ask Farron.
