For real, taking up new energy software is so stressful. It doesn’t matter how frustrating your previous solution or lack thereof has been – change is scary!
We get it. You rely on this software from energy monitoring and analysis to bolstering your carbon reporting – this better work out.
As it happens, we’ve got a whole process to make sure it does: An Implementation and customer success process if you will. We want to ensure your software is implemented well, to your expectations and budget in a reasonable timescale – well-resourced and planned from both sides.
So how does it work?
Once you’ve chosen your software it’s time to implement it. And let’s be honest, “implementation” as a word doesn’t give off anything easy or particularly pleasant does it.
But fear not, we take the pain out of implementation; dare we say make it even enjoyable at times! Here’s how:
- First, we’d like to get to know you. Our Implementation Project Managers will want to understand your organisation’s objectives, resource availability and timelines.
- Next, our Data Management group will support the design and migration of data to your new applications.
- One of our experienced trainers will take you through your tailored training programme.
- Once you’re live and happy, it’s time to meet our Service Delivery team for ongoing support with matters such as maintenance.
- From here, we need to make sure your system continues to meet your needs as your organisation grows. This is where you meet our Customer Success team, who helps you to get the most out of your software.
Why is SystemsLink different?
We genuinely want you to make the most of your software, not just now but in the future as well. Your organisation evolves over time – your software should too. It’s important that your solution continuously reflects your ambitions and requirements. That’s why we don’t leave you to your own devices once you’re up and running: Once your time with one team ends, you move seamlessly to the next one.
We don’t just believe in this way of doing things – we insist on it. Because it’s a tried and tested process; it just works.
But what if the person who goes through the implementation process leaves us?
Don’t worry. You will get high quality documentation from us – including tailored workflow procedures – meaning a new staff member can in theory come in and pick up where a colleague left off if need be.
Have you got any questions?
Ask away! If you’re looking for a name, you can ask for James. James is our Head of Solutions. So, if you’re looking for solutions – he is your man!
You can book a call with James here.
