Founded in 1993, the SystemsLink family has grown to over 50 people! You can meet some of them here. We also consider our many clients – direct energy consumers and energy consultancies alike – to be a part of our family.
Look around the website for some familiar logos!
700,000
Meter points managed
97%
Client retention rate
£1 billion
Expenditure per year managed
What are our values?
- We are professional and straightforward but caring: We care about your success, and we must give you everything in our power for you to succeed.
- Our people, products and solutions are the most accomplished. Our masterly team works tirelessly to continuously enhance our service and product offering.
- SystemsLink and our clients alike are utterly indispensable – without you there is no us.
How do we demonstrate these values?
- We listen – to you and the industry – to make sure we’re delivering the most befitting solutions at all times.
- We want to understand your goals and help you set steps to achieve them.
- We make your goals our concern. Our business has been set up to deliver your goals through excellence in our development, implementation and support quality.
- We strive to become a part of your team – and make you a part of our family [ahem].
Our People
Our Implementors ensure the software we offer is working accordingly against your plans and objectives.
Once the software is operational, the Service Delivery team make sure it stays that way.
Our Customer Success managers will then schedule regular quality time with you.
We want to take our users to the next level of understanding and effectiveness so they can get the most out of their software.
Our relationship with numerous Consultancy partners means we are a one-stop-shop for everything from Procurement and Bureau Services to Carbon reporting and Net-Zero planning.
We are also a source of temporary staff – the SystemsLink Associates – who can help out when both implementation and/or operational resource is at a premium.
Our Development team is now open for business! They are glad to advise you on API development, as well as matters of security, data dictionaries and bespoke software development.
Frequently asked questions
Here’s a collection of questions and answers that are commonly asked by customers.
What security and ISO standards do you adhere to?
We prioritise data security and adhere to industry standards, including compliance with ISO 27001 and Cyber Essentials certifications for Information Security Management.
Where is your data stored and processed?
All data is securely stored and processed within the UK, ensuring full compliance with UK data protection laws.
Do you work with frameworks?
Yes, SystemsLink operates within the G-Cloud 14 framework, offering flexibility and compliance tailored to our customers’ needs.
What policies and procedures do you have in place?
We have comprehensive policies and procedures covering data protection, security, and operational best practices to ensure a reliable and secure service. (Access our group policies for more details.)
How do you support sustainability, ESG, and carbon tracking?
Our software helps you achieve sustainability goals by accurately tracking energy consumption, carbon emissions, and ESG metrics, enabling compliance and improved environmental performance.
Can you provide references?
Yes, we’re happy to provide references upon request. Many of our customers are eager to share their positive experiences with SystemsLink.
What support do you offer?
We provide a comprehensive range of support services, including:
- A dedicated Service Desk
- Regular webinars
- Access to a Customer Forum
- A detailed Knowledge Base
Do I have a named contact as a SystemsLink customer?
Yes, each customer is assigned a dedicated Customer Success Manager to ensure personalised support and continuity of service.
Does SystemsLink integrate with other systems?
Yes, our software integrates seamlessly with a variety of systems and platforms via APIs, enabling efficient data exchange and enhanced functionality.
Can I migrate from another provider?
Absolutely. Our comprehensive implementation services ensure a smooth transition from your existing provider, with full migration support tailored to your needs.
What invoice formats do you support?
We support a wide range of invoice formats, including PDF, CSV, EDI, and Excel, ensuring compatibility with all major utility suppliers.
Is your software browser accessible?
Yes, our software is fully browser-accessible and compatible with all modern web browsers, ensuring convenience and ease of use.
Can SystemsLink’s software be white-labelled?
Yes, our web portal solution can be white-labelled to align with your brand identity, offering a seamless experience for your clients.
How often do you release software updates?
We regularly release software updates to improve performance, add new features, and maintain compliance with evolving industry standards.