At heart, customer success means our clients keep making the most out of their software.
Meet your Customer Success Manager
Our Customer Success team is here to make sure this is exactly what happens. Whether you’re a long-time client or have just gone live, you’ll be assigned a Customer Success Manager.
You usually meet your Customer Success Manager when the original implementation project has been completed. Their job is to stay in touch with you over the long term. You’ll have quarterly meetings, and they will support you when required.
This is your go-to person for advice on new products, finding underused functionality, or when you simply need a listening ear. (They’re very empathetic – about energy woes at least!)
Frequently asked questions
Here’s a collection of questions and answers that are commonly asked by customers.
What ongoing customer support do you provide?
We are here to support you every step of the way, from initial onboarding through to long‑term adoption.
Our Implementation Team will work closely with you during a structured five‑phase onboarding process, including data migration.
Once your system is live, you will be handed over to a dedicated Customer Success Manager, who will be on hand to provide ongoing guidance, share best practices, and help you continue to get the most value from your software.
If you ever have a question or run into a technical issue, our friendly Service Delivery Team will be there to manage your support request, from initial response right through to resolution.
Will I get a named contact to support me as a SystemsLink customer?
Every customer has a dedicated Customer Success Manager who takes the time to understand your goals and support you over the long term.
They provide ongoing guidance, help you get more value from your system, and are always on hand whenever you need advice or support. They are a trusted partner every step of the way.
Do you provide training for new staff or users?
We have a range of training options for our customers, whether it’s our structured training programme or something more tailored to your specific needs, we are happy to help.
Your Customer Success Manager will work with you to understand what will be most useful and arrange the right type of training, ensuring your team feels confident and gets the most out of your SystemsLink software.
Do you have any contractors who can support the way we use the software and towards our general energy management strategies?
Absolutely. Through SystemsLink Associates, we work with a team of experienced Energy Managers and Analysts who can support organisations on a part-time basis.
They can provide day-to-day operational support, as well as expert energy management advice, whether you need short-term assistance or help with a large project.
Can we meet SystemsLink in person?
Yes. We provide on‑site training and hands‑on support for customers in addition to online assistance. Also, we run customer SystemsLink Roadshows across the UK each year, where we showcase the best way of using our software to help organisations manage their energy, utilities and sustainability initiatives.
Do you have a Service Level Agreement?
SAbsolutely. Service Delivery is governed by our standard Service Level Agreement. This means a timely acknowledgement and resolution when you submit a ticket.
Our premium‑level Service Level Agreement offers additional support provisions, such as extended hours of assistance.
Do you provide face-to-face support and training?
Absolutely. Service Delivery is governed by our standard Service Level Agreement. This means a timely acknowledgement and resolution when you submit a ticket.
Our premium‑level Service Level Agreement offers additional support provisions, such as extended hours of assistance.
Meet Laura
Laura is a Senior Customer Success Manager at SystemsLink. Laura has a deep understanding of our software products and their capabilities, allowing her to effectively guide customers and help them maximise the value of their software investments.
